PLEASE READ BEFORE ORDERING
Our order desk is open from 8:00 AM to 5:00 P.M. Monday thru Friday and Saturday 8:00 AM to 12:00 PM Pacific Standard
Time. To serve you promptly and correctly, please have your customer number handy and organize your orders prior to
speaking with our customer service representatives.
- All shipments are F.O.B. our warehouse.
- All shipments are insured. UPS or FedEx Ground service
is used whenever possible, otherwise we will use our own
- Frames 30x40 and larger will be shipped by common carrier or by
the least expensive means.
- A $5.00 service charge, per box, will be charged if a correct
shipping address is not supplied.
- Oversized Packages - Due to the size and nature of our products,
some packages are considered 'oversized' by the carrier and are
subject to higher rates. We urge you to consolidate small orders
to keep shipping & handling charges to a minimum.
- UPS or FedEx Ground maximum size of 130" (length plus girth)
and 150 pounds per package.
- UPS or FedEx Ground charges an additional $5.00 for
packages over 60".
- UPS or FedEx Ground shipments over 84" (length plus girth) are
automatically charged for a minimum of 30 pounds or its actual
weight, whichever is greater.
- UPS or FedEx Ground shipments over 108" (length plus girth) are
automatically charged for a minimum of 70 pounds or its actual
weight, whichever is greater.
- Add-on's to orders must be made within one hour of placing
the original order. Orders after that time will be treated as new,
subject to time & minimum order requirements.
- Responsibility for damaged goods: We are not liable for loss or
damage by carrier. In the event of damage, save merchandise
and original packaging so that a proper claim can be filed. Truck
and bus claims must befiled directly with the carrier. In the event
of UPS or FedEx Ground claims, they must be filed directly with
the carrier (UPS or FedEx Ground must be able to examine the
packing and exterior carton). You must notify the Levin Company
within 10 days of receipt of goods. Packing slips must
accompany claim for damage merchandise.
A special order is any merchandise not specifically listed in our catalog
(size, color finish, etc.). Special orders are available with approximate
6-8 week lead time and all are subject to a 15%-40% surcharge. Special
orders must be cancelled within 72 hours.
MOST SPECIAL ORDERS ARE NOT ACCEPTED FROM
SEPTEMBER 1 TO DECEMBER 31. CALL FOR INFORMATION.
CLAIMS AND RETURNS
We cannot accept returns on:
- Merchandise purchased as close-outs.
- Special Orders.
- Merchandise invoiced more than three months (90 days) prior.
- Returns with obvious evidence of use.
- Claims for errors must be made within 10 days after receipt of
merchandise. NO RETURNS WILL BE ACCEPTED UNLESS
PREVIOUSLY AUTHORIZED BY THE LEVIN COMPANY.
- Unless our error, all returns are subject to a 20% restocking fee,
must be returned at customer's expense and received in
original condition. All requests for returns must be made within
10 days after receipt of goods.
- Due to printing variations in the catalog & the nature of the raw
materials used to manufacture our product, frame colors may
* FREE FREIGHT ON ALL FRAME ORDERS OVER $500.00 WHEN PAID
WITHIN 20 DAYS
* Applies to regularly-priced merchandise shipped within the
continental United States (not valid on photomounts, albums,
accessories, coupons, discounts or frames 30 x 40 or larger). All orders
are invoiced at regular prices. When payment is made within 20 days
of invoice date, you may deduct freight. Please send a copy of the
invoice and freight bill on all qualifying orders with payment.
NO FREIGHT DISCOUNTS WILL BE ALLOWED AFTER 20 DAYS OF THE
DATE OF INVOICE. NO FREE FREIGHT ON 30X40 FRAMES.
Terms of Sale
Minimum order is $25.00.
- Initial orders require payment in advance or major credit card.
- Unless prior approval for open account has been given by our credit department, all orders will be shipped C.O.D., VISA, MasterCard,
American Express, Discover or pay in advance.
- Please request credit application for open account after attaining $1,000 yearly volume. Terms on open accounts are NET 30 DAYS from
date of invoice. No exceptions. A finance charge of 11/2% per month (18% annualized) will be added to all balances unpaid after 30 days.
- There is a $25.00 per check charge on all returned checks.